Product Information
What types of dresses do you offer?
We specialize in beautifully crafted floral applique dresses for brides, bridesmaids, and juniors. Each design is created with meticulous attention to detail and elegance for your special occasions.
Are your dresses true to size?
Our dresses are carefully sized according to standard measurements. We recommend consulting our detailed size guide (available on each product page) and ordering 4-6 weeks before your event to allow time for possible alterations.
How should I care for my floral applique dress?
We recommend gentle hand washing or professional dry cleaning to preserve the delicate applique details. Specific care instructions are included with each dress.
Shipping & Delivery
Where do you ship?
We proudly serve customers globally, excluding some remote areas and parts of Asia due to customs restrictions. Please check our shipping information page for specific details about your location.
How long will it take to receive my order?
After 1-2 business days for processing, shipping takes 10-15 business days via Standard Shipping (DHL/FedEx) or 15-25 business days via Free Shipping (EMS). During peak seasons, processing may extend to 3 days.
Do you offer tracking?
Yes, all orders include tracking information. You’ll receive a confirmation email with tracking details once your dress ships from our Boston studio.
What shipping methods do you use?
We use DHL or FedEx for our Standard Shipping option ($12.95) and EMS for Free Shipping on orders over $50.
Returns & Exchanges
What is your return policy?
We accept returns within 15 days of receipt. Items must be unworn, unaltered, and in their original packaging with all tags attached. Please contact our customer service team at [email protected] to initiate a return.
Are there any items that cannot be returned?
For hygiene reasons, final sale items and personalized dresses cannot be returned unless faulty. Please check product descriptions for specific return eligibility.
How long does it take to process a refund?
Once we receive your returned item, please allow 5-7 business days for processing. Refunds will be issued to your original payment method.
Payment & Account
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.
Is my payment information secure?
Absolutely. We use industry-standard encryption technology to protect your personal and payment information throughout the transaction process.
Do I need to create an account to place an order?
While creating an account allows you to track orders and save preferences, you can checkout as a guest if you prefer.
Additional Questions
What if my dress arrives damaged?
We carefully inspect each dress before shipment, but if your dress arrives damaged, please contact us immediately at [email protected] with photos of the damage. We will work promptly to resolve the issue.
Can I modify or cancel my order after placement?
Orders enter our processing system quickly. Please contact us immediately at [email protected] if you need to modify or cancel an order, and we’ll do our best to accommodate your request.
How can I contact customer service?
Our responsive customer service team is happy to help at [email protected]. We typically respond within 24 business hours.